The Concierge Playbook for Marvelous Senior Living
In senior living communities, the receptionist is the heartbeat of daily life. “The Concierge Playbook,” is your ultimate guide to leading with empathy, excellence, and confidence at the front desk.
Front Desk Heroes
The Story of Judy O'Donnell
After her mother became a resident at Arbor Terrace Athens, Judy found healing, purpose, and connection in the heart of a senior living community—even while battling cancer. Her story is a powerful reminder that concierges are the emotional core of a community, making a lasting difference every day.
Learning Course
Front Desk Essentials: Technology With A Personal Touch
This course equips front desk concierges with the skills to streamline sign-ins, enhance efficiency, and create a welcoming experience. As the heart of the community, you'll learn best practices to leave a lasting, positive impact.
- Complete in 30 Minutes
- Stop & Start as Needed
- Certificate Rewarded at Completion
Quick Front Desk Dashboard Tutorials
Click on each resource to receive a tutorial on that specific functionality